How to Succeed with Continuous Improvement: A Primer for Becoming the Best in the World

Epilogue

Since my dinner with Roger, I have helped dozens of organizations around the world, both manufacturing and service organizations, to achieve long-term improvement in performance by supporting the development of a high-performance improvement culture. While working with these organizations I have time and time again been struck by the power of the basic principles for successful improvement work we used at the IT company. Combined with the knowledge of the five cultural pitfalls, they drastically improve an organization’s chances of succeeding ...