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How to Succeed with Continuous Improvement: A Primer for Becoming the Best in the World by Joakim Ahlstrom

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Analysis of the Activities

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Command-and-control management makes people feel deprived of their freedom and can result in employees asserting their autonomy by resisting every single change, even when the change might be to their benefit.

Everyone Wants to Take Part in Creating the World He or She Will Live In

The easiest way of avoiding resistance to change is to ask people what they think rather than tell them what to do. At the IT company everyone was given the chance to raise problems they were experiencing and to vote on which problem they would ...

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