How to Speak So People Really Listen

Introduction: Why this stuff really matters

“We can all talk. The challenge? Getting people to listen.”

Imagine the scene. You’re desperate to win a new job. You’ve completed a lengthy application process. You were thrilled to have an initial telephone interview. That went well. You progressed to the next stage. Your excitement increased. You prepared extensively for your face-to-face interview.

And then the letter came.

You’ve made it to the final stage of the process. A second interview at head office which will also include you giving a ten-minute presentation.

You plan for this final interview as if your life depended on it. In some ways, you feel it does. Your years of study and sacrifice look like they will finally pay off.

You’re ...