Problems without owners, they say, usually become problems without solutions.
I think we use the word ‘ownership’ as a kind of shorthand for the way we relate to a problem. In this chapter, we’ll look at four levels of ownership, and how each profoundly affects the way we go about solving a problem.
Our ownership of a problem increases when we feel more in control.
A sense of personal control is vital for our well-being. Without it we feel uncomfortable, and may start to feel ill. Control is what you lose when you’re stuck in a traffic jam for no apparent reason. It’s what we deny people when we put them in an old people’s home or in prison. Control ...