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How to Resolve Conflict—Management Development by Matthew Bennet, Phoebe A. Sheftel

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Chapter . Workplace Conflict

Mention the terms conflict and mediation and most people think of labor negotiations. Over the past number of years, conflict-resolution techniques have been embraced by many individuals and organizations to reach collaborative solutions in all types of disputes. There's a reason for this— the philosophies and methods that have emerged from the last several decades of labor negotiation serve as a foundation for creating consensus in the workplace and overcoming conflict.

Examples of workplace situations where conflict management is effective include:

  • A firm upgrades its computers, causing feelings of uneasiness and insecurity among employees.

  • A business's plan to construct a new facility provokes neighborhood opposition. ...

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