Mention the terms conflict and mediation and most people think of labor negotiations. Over the past number of years, conflict-resolution techniques have been embraced by many individuals and organizations to reach collaborative solutions in all types of disputes. There's a reason for this— the philosophies and methods that have emerged from the last several decades of labor negotiation serve as a foundation for creating consensus in the workplace and overcoming conflict.
Examples of workplace situations where conflict management is effective include:
A firm upgrades its computers, causing feelings of uneasiness and insecurity among employees.
A business's plan to construct a new facility provokes neighborhood opposition. ...