References & Resources
Articles
[bib02entry01] . ““Keeping Team Conflict Alive.”” Training & Development. <year>September 1998</year>, pp. 48–52.
[bib02entry02] . ““Managers at Mediators.”” HRMagazine. <year>December 1999</year>, pp. 140–144.
[bib02entry03] ““Conflict at the Top.”” Management Review. <year>November 1999</year>, pp. 49–53.
[bib02entry04] and ““Mediation's on—Grab a Spoon.”” HRMagazine. <year>April 2000</year>, pp. 163–170.
[bib02entry05] , et al. ““Interest-based Negotiation: An Engine-Driving Change.”” Journal for Quality and Participation. <year>September/October 1998</year>, pp. 36–41.
[bib02entry06] ““U.S. Postal Service's Conflict Resolution ...
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