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How to Reduce Workplace Conflict and Stress by Anna Maravelas

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Chapter Three
Curiosity Makes You Smart, Sexy, and Successful: The Most Important Habit You Bring to the Table
The arrival of a good clown exercises a more beneficial influence upon the health of a town than the arrival of twenty asses laded with drugs.
—John Sydenham, 17th-century physician
 
Well, okay, maybe reflective reactions don’t really make us sexy, but they do make us more effective, knowledgeable, and respected. Giving people the benefit of the doubt when things aren’t going well and resisting the urge to flood endears us to others.
In contrast, people who use the blaming response covered in Chapter Two assume an incompetent, immoral, or insensitive person lies at the root of their distress, and their irrational, destructive responses ...

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