Chapter 3. Inspire Peak Performance
During the course of two stays at Ibis Hotels in Portugal, one feature stood out. The performance of employees staffing the reception desks at this moderately priced chain was outstanding. They were warm, welcoming, and helpful beyond the typical behavior of their counterparts in most luxury hotels. What’s more, they always gave the impression of enjoying their jobs.
“What does Ibis do to reward you for treating customers this way?” I asked Humberto Reis at the Évora Ibis, after he had eased me through a late-night tourist crisis. His usual smile broadened further. “Accor Group [Ibis’ parent company] puts employees first,” he said. “It is very imaginative in how it rewards employees.”
Reis said he had received ...
Get How to Recognize & Reward Employees: 150 Ways to Inspire Peak Performance, Second Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
