Assess Situation
A human resources manager was to be one of many speakers at a three-day management retreat. His slot was at 4 P.M. on day two. His job was to renew interest in the employee suggestion program, not a high-interest topic. After reviewing his planned presentation and finding it to be dry, information heavy, and weighty with busy charts, the review team predicted severe Slumbersville and headed him back to the drawing board to liven it up. ("You mean it's O.K. to have fun?") He came back with a totally transformed presentation: a much snappier opening, simpler content, punchier visuals, and a more spirited delivery. His presentation was rated one of the best at the conference.
For the finale of a three-day national conference, we ...
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