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How to Persuade and Influence People: Powerful techniques to get your own way more often by Philip Hesketh

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Chapter 30. THE SEVEN THINGS THAT REALLY MATTER IN RELATIONSHIPS

OR, THE SEVEN SECRETS TO EXCELLENT CUSTOMER SERVICE

Avery nice woman called me one morning to say that her boss wanted to book me to speak at their forthcoming conference. He had been very impressed when he had seen me speak at a conference he had attended the previous year. I felt a sort of warm glow deep inside that couldn't be attributed to Ready Brek. She gave me the date of their conference and asked if I was free. I told her that I'm never free but always very reasonable. She chuckled a little and then asked if I could talk about improving customer service.

'Naturally,' I replied, since I have several angles already prepared on the subject, each with their own hilarious anecdotes ...

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