How To Manage Training: Facilitating Workplace Learning for High Performance

3Performance Consultant

Learning Objectives

By the end of this chapter, you should be able to:

• Define workplace problems as the gap between what should be and what is.

• Describe at least three ethics dilemmas that affect performance.

• List at least four probable causes and potential solution interventions for performance problems.

• Identify training opportunities based on deficiencies in knowledge, skills, or attitudes (KSAs).

• Explain how performance analysis can maximize transfer of learning to the job.

INTRODUCTION

Taking on the role of performance consultant is probably the best thing you can do in order to show what training is not ...