Contents
1 Champion of Workplace Learning
Characteristics of a Workplace that Values Learning
All Employees Have Access to Training
Both Formal and On-the-Job Learning Are Evident
Training Is Directly Related to Improving Job Knowledge and Skills
Establishing a Training and Learning Mission
Linking Training and Learning to Business Goals
Linking Training to Core Business Areas
Basics: The Four-Phase Training Process and the Three Categories of Learner Needs
The Business Plan for Training
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