Appendix: Conflict Resolution Tool Box

The various conflict resolution tools that you have been presented with in each chapter are collected in this appendix. These tools are meant to be used again and again, and you should photocopy those requiring you to write on them (such as Tool 2–1). Please be assured that the principles of conflict resolution do not change and that you will be able to use this tool box throughout your career as a practicing manager. Best of luck!

Tool 1–1:

Knowing When to Apply a Particular Conflict Resolution Approach

Tool 1–2:

Becoming a Better Communicator

Tool 2–1:

Assessing Whether There Is Too Little Tolerance of Competition and Conflict in My Department, Team, or Organization

Tool 3–1:

Developing Your ...

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