About This Course
Few skills are more important to your success as a manager than the ability to diagnose and resolve workplace conflicts. Conflict management—the ability to respond to on-the-job conflicts quickly and effectively and resolve them in a positive way—paves the way for higher productivity and more effective communication. How to Manage Conflict in the Organization, Second Edition, will provide you with the concepts and skills you need to transform conflict into a positive, productive force.
This new edition equips you with the strategies, tactics, and insights you need to gain control of tough conflict situations. You’ll discover how to spot potential interpersonal conflicts—and defuse them before they flare up. You’ll learn how ...
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