Book description
Gain control of tough conflict situations and transform them into a productive force in your organization.
Table of contents
- Cover Page
- Title Page
- Copyright Page
- Contents
- About This Course
- How to Take This Course
- Pre-Test
- 1 Conflict in Organizations
- 2 Recognizing Types of Conflict
- 3 Resolution of Structural Conflict
- 4 Resolution of Interpersonal Conflict
- 5 Negotiation: The Open Approach to Conflict Resolution
-
6 Politics: The Secret Approach to Conflict Resolution
- Introduction
- Conflict Resolution Approaches Well Suited for Organizational Politics
- The Goals of Political Behavior
- Organizational Politics: Little Has Changed
- The Connected Administrative Assistant: A Case Study
- But Is It Good for the Organization?
- How to Get Ahead in Organizations by Really Trying
- Recap
- Review Questions
- Post-Test
- Bibliography
- Appendix: Conflict Resolution Tool Box
- Index
- Footnote
Product information
- Title: How To Manage Conflict in the Organization, Second Edition
- Author(s):
- Release date: October 2005
- Publisher(s): AMA Self-Study
- ISBN: 9780761214267
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