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How to Manage People, 3rd Edition
by Michael Armstrong
Publisher: Kogan Page
Release Date: July 2016
View table of contents
provides crucial advice on how to boost performance, deal with difficult people and maintain a successful team.
Table of Contents
1 Managing people – what managers do
2 Treat people right
Treat people with respect
Treat people fairly
Create the right work environment
Help people to develop their capabilities and skills
Get to know team members
Define expectations and ensure they are met
What leaders do
What makes a good leader?
How do successful leaders do it?
The reality of leadership
4 Motivating people
The process of motivation
Types of motivation
The key messages of motivation theory
Approaches to motivation
5 Enhancing engagement
Drivers of engagement
What managers can do
6 Organizing people
The process of organizing
7 Team building
What is a team?
What are the factors that contribute to team effectiveness?
How should team performance be assessed?
How should team performance reviews be conducted?
What needs to be done to achieve good teamwork?
What is delegation?
What are the advantages of delegation?
What are the difficulties of delegation?
Approaches to delegation
9 Defining work
Developing role profiles
Giving out work
10 Performance management
The process of performance management
The continuing process of managing performance
Performance review meetings and check-ins
11 Selection interviewing
The nature of a selection interview
The content of an interview
Preparing for the interview
Planning the interview
Assessing the data
12 Helping people to learn and develop
How you can promote learning and development
13 Rewarding people
Approaches to rewarding people
Fixing grades and rates of pay
Managing without a reward system
14 Managing change
The change process
Resistance to change
15 Managing conflict
Handling intergroup conflict
Handling interpersonal conflict
16 Handling people problems
Handling negative behaviour
Dealing with under-performers
Dealing with absenteeism
Handling poor timekeeping
Handling challenging conversations