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How to Manage People, 3rd Edition

Book Description

Michael Armstrong provides crucial advice on how to boost performance, deal with difficult people and maintain a successful team.

Table of Contents

  1. Cover
  2. Title Page
  3. Contents
  4. Preface
  5. 1    Managing people – what managers do
  6. 2    Treat people right
    1. Treat people with respect
    2. Treat people fairly
    3. Create the right work environment
    4. Help people to develop their capabilities and skills
    5. Provide leadership
    6. Get to know team members
    7. Define expectations and ensure they are met
  7. 3    Leadership
    1. What leaders do
    2. Leadership styles
    3. What makes a good leader?
    4. How do successful leaders do it?
    5. The reality of leadership
    6. Leadership checklists
  8. 4    Motivating people
    1. Motivation defined
    2. The process of motivation
    3. Types of motivation
    4. Motivation theories
    5. The key messages of motivation theory
    6. Approaches to motivation
  9. 5    Enhancing engagement
    1. Drivers of engagement
    2. What managers can do
  10. 6    Organizing people
    1. The process of organizing
    2. Aim
    3. Organizational guidelines
  11. 7    Team building
    1. What is a team?
    2. What are the factors that contribute to team effectiveness?
    3. How should team performance be assessed?
    4. How should team performance reviews be conducted?
    5. What needs to be done to achieve good teamwork?
  12. 8    Delegating
    1. What is delegation?
    2. What are the advantages of delegation?
    3. What are the difficulties of delegation?
    4. Approaches to delegation
  13. 9    Defining work
    1. Designing jobs
    2. Developing role profiles
    3. Giving out work
  14. 10    Performance management
    1. The process of performance management
    2. Performance planning
    3. The continuing process of managing performance
    4. Providing feedback
    5. Performance review meetings and check-ins
  15. 11    Selection interviewing
    1. The nature of a selection interview
    2. The content of an interview
    3. Preparing for the interview
    4. Planning the interview
    5. Interviewing techniques
    6. Assessing the data
  16. 12    Helping people to learn and develop
    1. How you can promote learning and development
  17. 13    Rewarding people
    1. Reward systems
    2. Approaches to rewarding people
    3. Fixing grades and rates of pay
    4. Reviewing pay
    5. Managing without a reward system
  18. 14    Managing change
    1. The change process
    2. Resistance to change
  19. 15    Managing conflict
    1. Handling intergroup conflict
    2. Handling interpersonal conflict
  20. 16    Handling people problems
    1. Disciplinary issues
    2. Handling negative behaviour
    3. Dealing with under-performers
    4. Dealing with absenteeism
    5. Handling poor timekeeping
    6. Handling challenging conversations
  21. Appendix
  22. References
  23. Index
  24. Copyright