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How to Manage People, 2nd Edition by Michael Armstrong

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INTERVIEWING TECHNIQUES

Questioning

The most important interviewing technique you need to acquire and practise is questioning. Asking pertinent questions which elicit informative responses is a skill which people don’t necessarily possess, but it is one they can develop. To improve your questioning techniques it is a good idea at the end of an interview to ask yourself: ‘Did I ask the right questions?’, ‘Did I put them to the candidate well?’, ‘Did I get candidates to respond freely?’

There are a number of different types of questions as described below. By choosing the right ones you can get candidates to open up or you can pin them down to giving you specific information or to extending or clarifying a reply. The other skills you should possess ...

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