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How to Manage People, 2nd Edition by Michael Armstrong

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DEALING WITH ABSENTEEISM

A frequent people problem you probably have to face is that of dealing with absenteeism. A recent survey by the Chartered Institute of Personnel and Development established that absence levels averaged 7.7 days per employee per year. Your own organization should have figures which indicate average absence levels. If the levels in your department are below the average for the organization or, in the absence of that information, below the national average, you should not be complacent – you should continue to monitor the absence of individuals to find out whose absence levels are above the average and why. If your department’s absence figures are significantly higher than the norm you may have to take more direct action ...

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