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How to Manage People, 2nd Edition by Michael Armstrong

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THE COMPETENT MANAGER

As a manager and a leader you will be judged not only on the results you have achieved but the level of competence you have attained and applied in getting those results. Competence is about knowledge and skills – what people need to know and be able to do to carry out their work well.

You will also be judged on how you do your work – how you behave in using your knowledge and skills. These are often described as ‘behavioural competencies’ and can be defined as those aspects of behaviour which lead to effective performance. They refer to the personal characteristics that people bring to their work roles in such areas as leadership, team working, flexibility and communication.

Many organizations have developed competency ...

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