Chapter 17
Coach your team for performance
Coaching is different from informal feedback. Informal feedback is a classic boss-to-team-member interaction: a judgement is being made and support is offered. Coaching is a longer-term journey aimed at longer-term improvement.
Coaching is not just for coaches. Every good leader needs to bring out the best in their team, and that requires a mixture of formal and informal feedback, mentoring and coaching. The essence of coaching is to enable someone to work through a challenge, find a solution and act on it. Coaching is not about giving solutions or feedback. When someone discovers their own solution, they are more committed to it, more likely to act on it and more likely to learn from it. For a ...
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