Everyone needs to be skilled to give and receive feedback about job performance, suggestions or ideas. This essential communication task is an integral part of life in today's organizations. Yet few people are naturally good at this task and most never receive the opportunity to improve their skills. This video set is ideal for frontline employees, team members, supervisors, managers, even executives. The skills acquired will directly benefit anyone who is involved in the feedback process - those who give it and those who receive it. Developed by psychologists Eve Ash and Peter Quarry, these practical video chapters demonstrate basic principles for how to effectively give and receive feedback and provide specific behavioral skills for handling difficult feedback situations.