It Should NeverTake Two People to DeliverGood Customer Service
This chapter illustrates that it should never take two people to deliver good customer service. Read on.
When Telephone Doctor® went looking for the “world’s worst customer service story,” we received over 1,200 letters, faxes, e-mails, and other stories.
After reading them, we selected what we felt were the best— or shall we say the worst—and then gave them the “how it should have been done” treatment. We compiled the results in a book that has become a great training tool, especially for smaller staffed offices and departments. There’s barely an industry that isn’t included, and the reader will recognize at least a few situations.
The winning story proves our theory: It should never ...
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