How to Get Your Customers Swearing by You, Not at You: Telephone Doctor's Guide to Customer Service Training

Rewards: Prizes and Motivation Dramatically Increase Participation

There’s a saying in customer service training: “Catch ’em doing something right and then reward them!”

Adults, just like kids, like rewards: candy and small gimmicks are often much-sought-after participation rewards. Use them to your advantage.

Open praising, while embarrassing to some, is an ego booster, and most attendees enjoy the spotlight.

Think about ways you can give positive feedback in your customer service training. Here are a few ideas we’ve used in the classroom setting:

•  Dots on the back of booklets or bottom of chairs for random prizes.

•  “Let’s Make A Deal”If the employee has, let’s say, a library card with them, we give them a reward. Or you can ask for a 1942 ...