Chapter 8
How to be a better listener
Most of us are poor listeners ⦠âSorry, did you say something?â I said, most of us are poor listeners! We are so concerned with what we are going to ask or say that we ignore or miss a lot of what the other person says. I suspect that many of the people who read this book will have received some guidelines, training or coaching in âtalking to groupsâ at some time in their career. You wouldnât be reading this if your teachers hadnât taught you how to read and write. But I wonder how many readers have been trained in listening skills â even though itâs the communication skill that you use more than any other.
Improving your active listening skills will help ...
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