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How to Do Everything Mac OS X Mountain Lion, 4th Edition by Dwight Spivey

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20
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What the Heck Just Happened?
HOW TO…
   Not have a cardiac arrest the first time your Mac acts up on you
   Understand basic troubleshooting steps
   Make sense of the problem so that you fix it easier and faster
   Know the more common problems and their resolutions
   Use alternative solutions for fixing problems
   Start over by restoring or reinstalling OS X, should it come to that
The title of this chapter is very appropriate because, having worked in a technical support capacity in a previous life, I’ve heard this (and far worse!) more times than I care to remember. I was about to say I had heard that statement more times than I ...

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