Chapter 16. USING SUPERVISORS TO DELIVER RESULTS FOR TWO-WAY COMMUNICATION
Supervisor-subordinate relationships are undoubtedly among the oddest forms of human interactions. They are even stranger than kiwi birds at mating time.
—JEFFERY G. ALLEN, Surviving Corporate Downsizing
Employee opinion surveys provide an ideal basis for an effective two-way communication program between employees and management. It is initiated by management's desire for information from employees. Employees provide that information, and management reports the results to the employees. To an extent, two-way communication has already occurred, but it can easily be expanded. Department supervisors can play a critical role.
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