A Recommended Format
The employee opinion survey format this book recommends is a combination of elements from several of the ones described. It is:
A written survey administered to groups of employees or an online self-administered survey
Follow-up focus groups and/or interviews to obtain any additional required information
A survey report that includes:
Analysis of all conditions of employment
Satisfaction and importance perceptions for each condition of employment
Comparisons with past survey results
Management reactions results for each condition of employment
Use of survey results in two-way communication
Development of objectives based on survey results
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