Chapter 1. AN OVERVIEW OF EMPLOYEE OPINION SURVEYS
The first key to wisdom is this—constant and frequent questioning, for by doubting we are led to questions and by questioning to truth.
—PIERRE ABELARD, Sic et Nom
Good management is always wondering what its company's employees truly think about their jobs and the company. Management also assumes employees possess a great deal of information that can improve working conditions and operations. The method commonly used to discover what employees perceive and know is the employee opinion survey.
Management's primary objective for a survey is usually:
To discover employee perceptions regarding satisfaction with conditions of employment.
However, some employee opinion surveys are conducted for more ...
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