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How to Delegate by Robert Heller

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Working with Controls

A good monitoring system consists of a light rein and a tight hand. You can always exercise more control if you feel it is necessary, but you should do so with tact and sensitivity. This is especially the case if your delegate is inexperienced.

TIP

Give inexperienced delegates special attention when monitoring tasks.

Cultural differences

In German-speaking countries, delegates traditionally stay under tight control at all times. Japanese delegates often have autonomy, but are expected to discuss all matters with their managers. In the UK and US the culture of delegation is encouraged but, in practice, controls can be rigid.

Supervising effectively

The level of experience of your delegate will help you to decide whether ...

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