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How To Deal With Difficult People: Smart Tactics for Overcoming the Problem People in Your Life

Book Description

DON'T LET PROBLEM PEOPLE GET TO YOU!

Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with.

Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.

This book will help you to:

  • Understand what makes difficult people tick and how best to handle them

  • Learn ways to confidently stand up to others and resist the urge to attack back

  • Develop strategies to calmly navigate emotionally-charged situations

  • Deal with all kinds of difficult people - hostile, manipulative and the impossible

  • Know when to choose your battles, and when to walk away

  • Why let someone else's bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people - to make your life less stressful and a great deal easier.

    Table of Contents

    1. Cover
    2. Title Page
    3. Copyright
    4. Introduction
    5. Part One: Dealing With Difficult People
    6. Chapter 1: Difficult People and Their Difficult Behaviour
      1. Openly hostile, aggressive behaviour
      2. Disguised hostility: Passive aggressive behaviour
      3. Passive behaviour
    7. Chapter 2: Is It You?
      1. Resigned, accepting responses
      2. Indirectly confrontational, hostile responses
      3. Direct, confrontational, hostile responses
      4. Blaming other people
      5. Is it you?
      6. Expectations, values and rights
      7. Positive expectations
      8. Begin again: Change how you respond to other people
      9. Your personal rights
      10. The role of self-esteem and confidence
      11. Building courage and confidence
    8. Chapter 3: Communicating With Difficult People
      1. Active listening
      2. Minimal encouragers
      3. Reflective listening
      4. Questions about feelings
      5. Identify and learn from good listeners
      6. Non-verbal communication
      7. Talking to difficult people
    9. Chapter 4: Standing Up to Difficult People
      1. How to be assertive
      2. Building the confidence to be more assertive
      3. Choosing how to respond
    10. Part Two: Putting It Into Practice
    11. Chapter 5: Dealing With Direct Hostility
      1. The difficulty
      2. Is it you?
      3. Your aim
      4. What to do and say
      5. The difficulty
      6. Is it you?
      7. Your aim
      8. What to do and say
      9. The difficulty
      10. Is it you?
      11. Your aim
      12. What to do and say
      13. The difficulty
      14. Is it you?
      15. Your aim
      16. What to do and say
      17. Use tact and strength
    12. Chapter 6: Dealing With Indirect Hostility
      1. The difficulty
      2. Is it you?
      3. Your aim
      4. What to do and say
      5. The difficulty
      6. Is it you?
      7. Your aim
      8. What to do and say
      9. The difficulty
      10. Is it you?
      11. Your aim
      12. What to do and say
      13. The difficulty
      14. Is it you?
      15. Your aim
      16. What to do and say
      17. Recognize the warning signs
      18. Refuse to engage
    13. Chapter 7: Dealing With Passive People
      1. The difficulty
      2. Is it you?
      3. Your aim
      4. What to do and say
      5. The difficulty
      6. Is it you?
      7. Your aim
      8. What to do and say
      9. The difficulty
      10. Is it you?
      11. Your aim
      12. What to do and say
      13. Get them to participate and contribute
    14. Part Three When All Else Fails
    15. Chapter 8: Dealing With Impossible People
      1. Critical, impossible-to-please impossible people
      2. Persistently negative impossible people
      3. Drama queens
      4. Self-centred impossible people
      5. Bullies
      6. How to deal with impossible people
      7. Let them go and move on by focusing on what you have to gain
      8. Impossible people
    16. Conclusion
      1. Positive people
    17. About the Author
    18. Acknowledgements
    19. Index
    20. End User License Agreement