CHAPTER 5MANAGING TEAM PROBLEMS
LEARNING OBJECTIVES
By the end of this chapter, the student will be able to:
1. Describe how change can affect a team.
2. Identify ways for managing change.
3. Identify conditions that interfere with creative problem solving.
4. Describe methods of creative problem solving.
EXPECT THE UNEXPECTED
Make “expect the unexpected” the first rule of problem solving since anything can happen at any time. You cannot know when or where “stochastic shocks” (Waterman) will strike, but you can prepare problem-solving processes for times when internal or external changes occur. Best- and worst-case planning—creating as many possible ...
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