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How To Build High-Performance Teams

Book Description

Here’s a step-by-step process to recruit, empower and lead teams.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Contents
  5. About This Course
  6. How to Take This Course
  7. Introduction
  8. 1 What Is a High-Performance Team?
    1. Introduction: The Challenge
    2. What Is a Team?
    3. High-Performance Teams
      1. A Self-Generated Commitment
      2. Agreement Through Consensus
      3. A Healthy Degree of Conflict and Creativity
      4. Communication
      5. Empowerment
    4. When to Form a Team
    5. Benefits of Teamwork
      1. Benefits to Individuals
      2. Benefits to Managerial Personnel
      3. Benefits to the Organization
    6. Barriers to Effective Teamwork
      1. Organizational Barriers
      2. Managerial Barriers
      3. Employee Barriers
    7. Support for High-Performance Teams
      1. Organizational Support
      2. Managerial Support
      3. Employee Support
    8. Conclusion
    9. Instructional Programming
  9. 2 Managing the Inner Workings of High-Performance Teams
    1. Team Formation and Development
      1. Introducing
      2. Stage Setting
      3. Probing and Testing
      4. Creating
      5. Producing
      6. Maintaining
    2. Dynamics of Task and Process
      1. The Task Dynamic
      2. Process Dynamics
      3. Team Dynamics and Team Development
    3. Effective Individual Behaviors
    4. Managing the Team’S Dynamics
      1. Modeling Behavior
      2. Monitoring Devices
      3. Daily Log or Diary
      4. Sociograms
    5. Conclusion
    6. Instructional Programming 2
  10. 3 Managing Team Progress Tow ard Its Goals
    1. Managing the Team’S Task Dynamics
    2. Gantt Charts
    3. Pert or CPM?
    4. Pert Charting
    5. Managing the Team’s Process Dynamics
      1. Heal thy Conflict, Disruptive Competition
      2. Dysfunctional Task and Process Behaviors
    6. Managing Dysfunctional Behaviors
    7. Encouraging Teamwork
      1. Recognized Needs
      2. Motivations
    8. Conclusion
    9. Instructional Programming 3
  11. 4 Managing the Team’s Communication
    1. The Team’s Language
    2. Communication Within the Group
      1. Encouraging Dialogue
      2. Opening Doors
    3. Barriers Created by Team Leaders
    4. Encouraging Collaboration
      1. Listening
      2. Advice
      3. Candor
      4. Nonverbals
      5. Speaking
    5. Domineering Practices
      1. Providing Information
      2. Impatience with Disagreement
      3. Cutting People Off
      4. Imparting Information
      5. Finishing Sentences
    6. Passive Roadblocks
      1. Slow Response
      2. Expressing Feelings
      3. Resisting Conflict
      4. Listening and Not Talking
      5. Preventing Arguments
      6. Breaking Down Barriers Created by Team Members
      7. Managing Team Communication
    7. External Communication
      1. Goals and Standards
      2. State of the Organization
      3. Team Progress
      4. Problems /Resources
      5. Performance Reviews
    8. Conclusion
    9. Instructional Programming 4
  12. 5 Managing Team Problems
    1. Expect the Unexpected
    2. Problems Created by Change
      1. Flight or Fright
      2. Apathy
      3. Groputhink
      4. Barriers Other Than Fright
    3. Fight (or Ways to Confront Team Problems)
    4. Creative Problem Solving in Teams
      1. Types of Problems
      2. Problem-Solving Activities
    5. Conclusion
    6. Instructional Programming 5
  13. 6 How to Lead a Self-Managed team
    1. Self-Management and Transformational Leadership
    2. Beyond Participation: Characteristics of Self-Managed Teams
    3. The Value of Self-Managed Teams
      1. Benefits to the Manager
      2. Benefits to Team Members
      3. Organizational Benefits
    4. Steps for Creating a Self-Managing Team
      1. Managerial and Unit Objectives
      2. Responsibilities, Authority, and Accountability
      3. Organizational Demands and Customs
      4. Projecting Work
      5. Available Resources
      6. Communication
    5. Barriers to Creating Self-Managed Teams
      1. Organization-Created Barriers
      2. Manager-Created Barriers
      3. Teammate-Created Barriers
      4. Imposition
      5. Ignorance
      6. Stagnation
      7. Fear
      8. Eagerness
      9. Power Playing
    6. Training for Self-Managed Teams
    7. Conclusion
    8. Instructional Programming 6
  14. Appendix 1: The Critical Path Method
  15. Appendix 2: Ways to Motivate Other People
  16. Appendix 3: Communication Feedback
  17. Appendix 4: Team Dynamics Analysis
  18. Bibliography
  19. The First Examination
  20. The Practice Case
  21. The Examination Case
  22. Selected Readings
  23. Index
  24. Footnotes
    1. ch02_fn01
    2. ch03_fn01