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How to Build and Use a 360-Degree Feedback System—Management Development by Warren Shaver, Jr.

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Chapter . Setting Up the System

Let's assume your organization wants to develop its own feedback system. It's not easy. In fact, many consultants recommend not doing it yourself, simply because good 360-degree feedback systems are so new and so subtle, and because the outcome of a poor system can be so disastrous.

Even if you decide to hire a consultant to build the evaluation system, however, it helps to know how to put one together. This knowledge allows you to spot potential problems at each of the five steps:

  1. Design and plan the process.

  2. Design and develop the tool.

  3. Administer the instrument.

  4. Process and report feedback.

  5. Plan responses to the feedback.

Step 1. Design and Plan the Process

If your organization has decided to use 360-degree evaluations, ...

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