Chapter Review

To find out what you have learned so far, take the following open-book review quiz.

1.When can conflict be good?

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2.How do you handle conflict?

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3.What are the three kinds of conflict resolution? What is the win-win outcome? Why is it normally the preferable outcome?

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4.Why is assertiveness preferable to any other way of dealing with others?

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5.How would you gently confront a problem ...

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