Chapter Review
To find out what you have learned so far, take the following open-book review quiz.
1. | When can conflict be good?
___________________________________________________________ |
2. | How do you handle conflict?
___________________________________________________________ ___________________________________________________________ |
3. | What are the three kinds of conflict resolution? What is the win-win outcome? Why is it normally the preferable outcome?
___________________________________________________________ ___________________________________________________________ |
4. | Why is assertiveness preferable to any other way of dealing with others?
___________________________________________________________ |
5. | How would you gently confront a problem ... |
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