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How to Become a Better Negotiator, Second Edition by James G. Patterson, Richard A. Luecke

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Six Ways to Assertively Handle Conflict

Left alone, serious conflict will fester. Someone has to step up to it and move it toward resolution. Consider the following six approaches.

#1: Confront Gently

This technique calls for openly confronting the situation, but in a diplomatic manner. You’ll know that you are being successful at gentle confrontation if you can answer yes to all three of these questions: Has the other person’s behavior changed? Have you preserved the self-esteem of the other person? Have you preserved the relationship?

Here’s how to prepare for gentle confrontation:

  • Maintain control of your emotions. Avoid overreacting.

  • Rehearse what you plan to say. Practice makes perfect.

  • Make sure you’re aware and in control of your voice, ...

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