Left alone, serious conflict will fester. Someone has to step up to it and move it toward resolution. Consider the following six approaches.
This technique calls for openly confronting the situation, but in a diplomatic manner. You’ll know that you are being successful at gentle confrontation if you can answer yes to all three of these questions: Has the other person’s behavior changed? Have you preserved the self-esteem of the other person? Have you preserved the relationship?
Here’s how to prepare for gentle confrontation:
Maintain control of your emotions. Avoid overreacting.
Rehearse what you plan to say. Practice makes perfect.
Make sure you’re aware and in control of your voice, ...