Chapter Review
To discover what you have learned in this chapter, take the following open-book review quiz.
| 1. | Can conflict ever be good? Why or why not?
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| 2. | How do you naturally handle conflict? Which one of the five styles is closest to your style?
__________________________________________________________________________ __________________________________________________________________________ |
| 3. | Why should you first try for a win-win agreement?
__________________________________________________________________________ __________________________________________________________________________ |
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