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How to Become a Better Negotiator, Second Edition by James G. Patterson, Richard A. Luecke

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When to Use Each of the Five Styles of Conflict Resolution

Following are some example scenarios of when it would be appropriate to use each of the five styles shown in Figure 5–2.

Strategy #1: Withdrawal/Avoidance

Withdrawal/avoidance is a strategy that calls for ignoring conflict in the hope that it will go away. People who practice this style maintain neutrality at all costs and view conflict as a worthless and punishing exercise. They remove themselves physically or mentally from the situation and feel little concern for people and for task accomplishment. People who follow the withdrawal/avoidance strategy want to steer clear of conflict.

Although you might think this is not an effective strategy, it is the best strategy to use:

  • When the ...

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