Listening Rules
There are no scientifically documented rules for more effective listening, but if you adopt these commonsense habits, you’ll improve your listening ability.
Ignore distractions.
Make it personal by asking, “What’s in it for me?”
Focus on content, not delivery.
Resist the urge to argue or judge until you’ve heard everything.
Be alert to central themes, not random facts.
Take notes if you must, but keep them to a minimum.
Approach listening as a conscious activity—something you work at.
Don’t react to emotionally charged words or expressions—these will confound your concentration.
If you want members of your staff to become better listeners, ask for it. Let people know how important listening is. Ask for training to help you and your team ...
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