In high-performing teams two plus two equals five. That is, the sum of the team as a whole is greater than the individual components. This is team synergy. There is no single, magic ingredient that will enable a team to work synergistically, but there are a number of actions brilliant leaders can take that will help to improve teamworking and maximise their collective performance. This chapter explores those actions.
Cross training
Quite often, cross training is merely used by managers as a tool for ensuring team members can cover each other’s workload in times of absence. I wouldn’t disagree that this is a necessary use of cross training. When ...
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