Chapter Forty-two. Don’t understand the secrets of great teams and great customer service
What’s the difference between a team of losers and a team of winners?
What do the winners have that losers don’t?
Why am I asking you all these questions?
What if the Hokey Pokey really is what it’s all about?
Asda, part of the Wal-Mart family as they would put it, are one of my favorite clients. Many years ago I did a speaking engagement for them at Asda House, their HQ here in Leeds. Now have you ever had that thing where you visit somewhere for the first time and there is a buzz in the building? (And I’m not talking about faulty fluorescent lights.) There’s just ...
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