You are previewing How To Be An Effective Facilitator.
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How To Be An Effective Facilitator

Book Description

How to keep a person or team on track and work well with diverse personalities.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Contents
  5. About This Course
  6. How to Take This Course
  7. Pre-test
  8. 1 Getting Started As a Facilitator
    1. What Is Facilitation?
    2. Uses of Facilitation
      1. Problem Solving or Work Improvement
      2. Strategic Planning
      3. Project Planning
      4. Individual Facilitating
    3. Facilitator Behaviors
      1. What Facilitators Do
      2. How Facilitators Do What They Do
    4. Building Commitment
      1. Establishing Expectations
      2. Using the “We” Approach
      3. Providing Support and Resources
      4. Encouraging Acceptance of Responsibility and Authority
      5. Taking a Personal Interest
    5. Recap
    6. Review Questions
  9. 2 The Facilitation Process
    1. Putting Principles into Practice
    2. Facilitation Focus
      1. Content Knowledge
      2. Process Knowledge
    3. The Facilitation Model
      1. 1. Define Purpose and Ground Rules
      2. 2. Specify Objectives
      3. 3. Analyze the Situation
      4. 4. Identify Options
      5. 5. Prepare and Implement the Action Plan
      6. 6. Follow Up
    4. Recap
    5. Review Questions
  10. 3 Preparing to Facilitate
    1. Putting Principles into Practice
    2. Characteristics of Effective Facilitation Team Members
      1. 1. Expertise
      2. 2. Impact
      3. 3. Commitment
      4. 4. Support
      5. 5. Number
    3. Keys for Developing an Agenda
      1. Limit the Number of Topics
      2. Decide on Time Requirements
      3. Prioritize Items and Decide on Sequencing
      4. Prepare a Written Agenda
      5. Facilitation Environment Requirements
      6. Equipment and Materials
      7. Room Setup
      8. Room Size and Shape
      9. Location
    4. Flip-chart Techniques for Facilitators
      1. Have More Than One Flip-chart
      2. Print with Capital Letters
      3. Use Abbreviations
      4. Use Paper with Lines and Grids
      5. Use Multiple Colors
      6. Use the Top Two-Thirds of the Page
      7. Hang Completed Pages on the Wall
      8. Don’t Block Participants’ View
      9. Remain Neutral
      10. Use a Recorder
    5. Recap
    6. Review Questions
  11. 4 Interpersonal Facilitation Skills
    1. Putting Principles into Practice
    2. Asking Questions
      1. Open Questions
      2. Direct Questions
      3. Reverse Questions
      4. Referral Questions
      5. Using Questions Effectively
    3. Active Listening
      1. The Listening Process
    4. Providing Feedback
      1. Positive Feedback
      2. Corrective Feedback
    5. Managing Conflict
    6. Recap
    7. Review Questions
  12. 5 Facilitation Tools
    1. Putting Principles into Practice
    2. Brainstorming
    3. The Nominal Group Technique
    4. Rank Ordering
    5. Force-Field Analysis
    6. Cause-and-Effect Diagram
    7. Storyboarding
    8. Small Groups
    9. Data Gathering
    10. Recap
    11. Review Questions
  13. 6 Facilitation Dynamics
    1. Phases of Team Development
      1. Forming
      2. Storming
      3. Norming
      4. Performing
    2. Groupthink
      1. Signs of Groupthink
      2. Overcoming Groupthink
    3. Constructive Participant Roles
    4. Negative Participant Roles
    5. Recap
    6. Review Questions
  14. 7 Facilitation Success
    1. Selecting a Facilitator
      1. Selecting Internal Facilitators
      2. Selecting External Facilitators
    2. Developing New Facilitators
      1. Observe a Facilitation Session
      2. Work with an Experienced Facilitator
      3. Videotape Feedback
      4. Lead a Facilitation Session
    3. Facilitation As a Leadership Process
      1. Facilitation Skills for Leaders
      2. Facilitation and Leadership in the Future
    4. Recap
    5. Review Questions
  15. Bibliography
  16. Post-test
  17. Index
  18. Footnote
    1. ch00_fm07_how
      1. ch00_fm07_fn01