About This Course
Today’s technology-driven call centers are one of the fastest growing business sectors in the world. With an installed base of over 3 million agents in the United States alone, the workforce is growing at unprecedented levels driving the need for increased competence and specific skill levels beyond those provided by standard customer service training.
Since call centers increasingly are a company’s first line of contact with current and future customers, your training as a call center rep can have an enormous impact on customers’ loyalty and satisfaction. This course has been designed specifically to help you and other frontline employees in call center customer service or sales, to recognize the scope of your job and help ...
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