Contents
Kevin Ryan, Gilt Groupe
Jeffrey Hollender, Seventh Generation
Why Succession Shouldn’t Be a Horse Race
Anne Mulcahy, Xerox
Choosing the First Nonfamily CEO
Bill Marriott, Marriott International
David Cote, Honeywell
Going to Extremes for Customers
Tony Hsieh, Zappos
Fixing the Shopping Network’s Culture
Mindy Grossman, HSN
Cynthia Carroll, Anglo American
Persuading His Team to Leap into the Future
Vineet Nayar, HCL Technologies
Jump-Starting a Sluggish Company
Jin Zhiguo, Tsingtao
How “Mystery Shopping” Helped Spark a Turnaround
Kevin Peters, Office Depot
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