About the Authors
Shawn Santos is Director of Solution Design for ServiceSource. There, he helps leading technology companies optimize recurring revenue streams by providing strategic and operational business analysis, in conjunction with the design of SaaS and managed services solutions for complex global opportunities.
At TSIA, he had responsibility for the global program portfolio, and was credited in this role for building the industry’s first and only social business research and collaboration group for technology services, with members spanning Cisco, NetApp, Microsoft, Bentley, BMC, VMware, Yahoo!, HP, IBM, Xerox, Oracle, and many other ...
Get How Companies Succeed in Social Business: Case Studies and Lessons from Adobe, Cisco, Unisys, and 18 More Brands now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
