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CHAPTER SUMMARY

THE LEADERS’ROLE IN HOT SPOTS Key Points

In companies with more than their fair share of Hot Spots, leaders play a crucial role.

  • Leader as Socrates. Leaders need the courage and confidence to ask the hard questions, to see old problems in new ways, and to use rigor and discipline to get to the heart of issues.
  • Leader as the creator of friendships. Leaders need to stimulate the creation of personal networks and friendships that encourage others to value the relational element of the organization and the maintenance of networks within and beyond the company.
  • Leader as architect of signature processes. Leaders need to champion organizational practices that resonate with the values of the company and their own personal beliefs ...

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