CHAPTER 7THE LEADER’S ROLE IN HOT SPOTS
Hot Spots = (Cooperative Mindset × Boundary Spanning × Igniting Purpose) × Productive Capacity
IF HOT SPOTS ARE EMERGENT rather than controlled and directed, what can the role of the leader be? The old rules of command and control will have little effect on Hot Spots and may actually work against their emergence. In companies with more than their fair share of Hot Spots, my research colleagues and I found that leaders had played a crucial role by asking the difficult igniting questions, creating a network of friendships and opportunities for boundaryless cooperation, and championing and supporting the unique signature processes that create the context for the emergence of Hot Spots.
138Leader as ...
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