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CHAPTER SUMMARY
THE SECOND ELEMENT: BOUNDARY SPANNING
Key Points
- Extensive use of cross-functional task forces and project teams
- Induction practices in which newcomers are formally introduced to people inside and outside their immediate team
- Informal socialization practices that encourage informal connections across boundaries
- Practices and processes that encourage cross-boundary participation
- Selection, development, and training of boundary spanners
- Succession-planning practices that encourage lateral job moves
New Rules
- Value creation. Value in companies is created by exploiting what is already known through strong relationship ties. Novelty and innovation emerge through exploration; this is facilitated by networks of relationships ...
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