Hot Spots

Index

Page numbers in italics indicate illustrations

A

active commitments, 123–124

Adweek, 34

ambiguous challenge, 106

Amit. See Linux

Anconagives, Deborah, 129

Aristotle, 54, 55, 62, 190

assumptions

and cooperative mindsets, 53–55, 53

influence of, 55–62

self-fulfilling prophecies and, 45–46, 49–50, 49, 51

asynchronous communication, 126–127

B

Beers, Charlotte, 142

beliefs and values, 19, 27, 110–111, 143

best practices, 17–20, 18

Big Freeze, 6–7, 38–40, 158–160, 159

bonding conversation, 88–89

Boston Consultancy Groups, 52

boundary spanning

barriers to, 26, 73–76, 78–80, 196

boundary spanners and, 28–29, 87, 90–92, 147

complexity of, 74, 75

essential factors in, 86–90

human differences and, 80–85

knowledge sharing and, 10–12

leadership roles ...