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Hospital Operations: Principles of High Efficiency Health Care by William S. Lovejoy, Wallace J. Hopp

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6. Hospital of the Future

6.1. Stakeholders’ Perspectives

Monday February 25, 2012

Dr. Arnold’s son Bobby was one of those rare people gifted with both a love of sports and natural athletic ability. He excelled in almost everything he attempted, and his athletic development was slowed only once, and then only briefly, by an inguinal hernia at the age of 13. Dr. Arnold wondered if the constant lifting and straining in practice was responsible, but Bobby’s pediatrician had been equivocal about that. Regardless, the outpatient repair procedure had been straightforward.

Over time, Bobby gravitated toward water sports, and in his senior year of high school, he was the first student to be voted co-captain of both the swimming and the water polo teams. ...

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