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Hospital Management

Book Description

Hospital managers require problem solving skills besides developing a conceptual understanding of hospital management challenges, in order to be effective and efficient in service delivery.

Table of Contents

  1. Cover
  2. Title Page
  3. Contents
  4. About the Author
  5. List of Tables
  6. List of Figures
  7. Preface
  8. Part 1: Importance of Hospital Management
    1. Chapter 1: Healthcare Industry
      1. 1.1 An Introduction
      2. 1.2 A Global View
        1. 1.2.1 Healthcare Industry
        2. 1.2.2 Pharmaceuticals
        3. 1.2.3 Medical Equipments
        4. 1.2.4 Biotechnology
        5. 1.2.5 Information Technology
        6. 1.2.6 Medical Tourism
      3. 1.3 The India Scenario
        1. 1.3.1 Healthcare Industry
        2. 1.3.2 Pharmaceuticals
        3. 1.3.3 Medical Equipments
        4. 1.3.4 Biotechnology
        5. 1.3.5 Medical Insurance
      4. 1.4 Health and National Economy
      5. 1.5 Health System Performance
      6. 1.6 Summary
      7. Questions
      8. References
    2. Chapter 2: Health Sector in India
      1. 2.1 An Introduction
      2. 2.2 Health Financing
        1. 2.2.1 Health Expenditure: Source of Funding
        2. 2.2.2 Health Expenditure: Service Providers
        3. 2.2.3 Public Health Expenditure
        4. 2.2.4 Private Health Expenditure
        5. 2.2.5 Health Expenditure by Function
      3. 2.3 Health Infrastructure
        1. 2.3.1 Public Health Infrastructure
        2. 2.3.2 Private Health Infrastructure
        3. 2.3.3 Public–Private Partnerships
      4. 2.4 Human Resources in Health
        1. 2.4.1 Demand for Health Workforce
        2. 2.4.2 Supply of Health Workforce
      5. 2.5 Role of Hospitals in the Health Sector
      6. 2.6 Summary
      7. Questions
      8. References
  9. Part 2: Hospital Management Challenges
    1. Chapter 3: Hospital Management: Service Quality
      1. 3.1 An Introduction
      2. 3.2 Basic Concepts in Management
      3. 3.3 Hospital Management
        1. 3.3.1 Introduction to Hospital Management
        2. 3.3.2 Managing a Service Organization
      4. 3.4 Hospital Service Delivery
        1. 3.4.1 Issues and Challenges
        2. 3.4.2 Service Quality: Provider Perspective
        3. 3.4.3 Service Quality: Customer Perspective
        4. 3.4.4 Quality Control
          1. 3.4.4.1 Six Sigma Methodology
          2. 3.4.4.2 NABH
      5. 3.5 Hospital Queuing Systems
        1. 3.5.1 Simple Queuing Systems
        2. 3.5.2 Interdependent Queuing Systems
        3. 3.5.3 Computer Simulation
          1. Mini Case 3.1: Star Hospital
          2. Mini Case 3.2: A-One Surgical Hospital
      6. 3.6 Summary
      7. Questions
      8. References
    2. Chapter 4: Hospital Management Functions
      1. 4.1 An Introduction
      2. 4.2 Operations Management
        1. 4.2.1 Service Quality
        2. 4.2.2 Turnaround Time
        3. 4.2.3 Cost Reduction
        4. 4.2.4 Capacity Management
          1. Mini Case 4.1: City Cardiac Hospital
          2. Mini Case 4.2: Metropolitan Surgical Hospital (A)
      3. 4.3 Finance and Cost Management
        1. 4.3.1 Finance Management
          1. 4.3.1.1 Balance Sheet
          2. 4.3.1.2 Profit and Loss Statement
          3. 4.3.1.3 Cash Flow Statement
          4. 4.3.1.4 Financial Performance
        2. 4.3.2 Cost Management
          1. 4.3.2.1 Fixed Costs and Variable Costs
          2. 4.3.2.2 Direct Costs and Indirect Costs
          3. 4.3.2.3 Traditional Method of Cost Allocation
          4. 4.3.2.4 Activity Based Costing Methodology
        3. 4.3.3 Capital Budgeting: A Perspective
          1. Mini Case 4.3: Metropolitan Surgical Hospital (B)
      4. 4.4 HR Management
        1. 4.4.1 HR Planning and Development
        2. 4.4.2 Staffing
        3. 4.4.3 Work Systems Design
        4. 4.4.4 Reporting Relationships
          1. Mini Case 4.4: Metropolitan Surgical Hospital (C)
      5. 4.5 Materials Management
        1. 4.5.1 Purchase Management
        2. 4.5.2 Inventory Management
        3. 4.5.3 Stores Management
        4. 4.5.4 Pharmacy Management
          1. Mini Case 4.5: Metropolitan Surgical Hospital (D)
      6. 4.6 Summary
      7. Questions
      8. References
    3. Chapter 5: Hospital Management Support Systems
      1. 5.1 An Introduction
      2. 5.2 Clinical Support
        1. 5.2.1 Clinical Lab Services
          1. 5.2.1.1 Total Testing Process
          2. 5.2.1.2 Lab Errors
          3. 5.2.1.3 Pre-analytical Phase
          4. 5.2.1.4 Analytical Phase
          5. 5.2.1.5 Post-analytical Phase
        2. 5.2.2 Radiology and Imaging Services
      3. 5.3 Information Support: Hospital MIS
        1. 5.3.1 Hospital Management Decisions
          1. 5.3.1.1 Policy Decisions
          2. 5.3.1.2 Strategic Planning Decisions
          3. 5.3.1.3 Operational Planning Decisions
          4. 5.3.1.4 Monitoring and Control Decisions
        2. 5.3.2 Hospital Management Information System (HMIS)
          1. 5.3.2.1 An MIS Perspective
          2. 5.3.2.2 Basic Characteristics of Hospital MIS
      4. 5.4 Administrative Support Systems
        1. 5.4.1 Medical Records Management
        2. 5.4.2 Bio-medical Waste Management
        3. 5.4.3 Other Support Systems
      5. 5.5 Summary
      6. Questions
      7. References
  10. Part 3: Hospital Management Case Studies
    1. Chapter 6: Hospital Operations Management
      1. Case 6.1: CMC Hospital, Vellore (A)
      2. Case 6.2: Majestic Hospitals
      3. Case 6.3: ARAM Hospital (Apollo Group)
    2. Chapter 7: Hospital Finance and Cost Management
      1. Case 7.1: Apollo Hospitals
      2. Case 7.2: City Municipal Hospital
    3. Chapter 8: Hospital Human Resource Management
      1. Case 8.1: CMC Hospital, Vellore (B)
      2. Case 8.2: AMC Hospitals
      3. Case 8.3: Bangalore Baptist Hospital (A)
    4. Chapter 9: Hospital Materials Management
      1. Case 9.1: MPS Hospital
      2. Case 9.2: MP Trust Hospital
    5. Chapter 10: Hospital MIS
      1. Case 10.1: SJ Hospital
      2. Case 10.2: Mahanagar Hospital
      3. Case 10.3: RD Clinical Lab
  11. Part 4: A Framework For Case Analysis
    1. Chapter 11: Hospital Management Cases: A Framework for Analysis
      1. 11.1 An Introduction
      2. 11.2 Patient Health Management
      3. 11.3 Hospital Health Management
      4. 11.4 Patient Management vs Hospital Management
      5. 11.5 A Framework for Case Analysis
        1. 11.5.1 A Preliminary Analysis
        2. 11.5.2 Final Recommendations
      6. 11.6 Case Analysis: An Illustration
        1. CMC Hospital, Vellore (A)
      7. 11.7 Summary
  12. Notes
  13. Acknowledgements
  14. Copyright
  15. Back Cover